
Cyber-Cloud IT Support
Course Description:
The demand for skilled IT professionals is growing rapidly, with cloud cybersecurity roles alone projected to increase by 31% over the next decade. This course provides the foundational and advanced skills needed to thrive in a variety of IT positions, making you a competitive candidate in the job market. Whether you’re new to IT or looking to advance your career, this program offers the tools and knowledge to succeed.
This comprehensive course is designed to take your IT skills from novice to professional, equipping you with the knowledge and hands-on experience needed to excel in today’s technology-driven workplace. Combining PC repair, networking, security, and cloud computing, this program prepares you for a versatile career as a Computer Support Specialist, Network Support Specialist, Security Support Specialist, and Cloud Professional. Through a blend of video tutorials, interactive lab simulations, and virtual training environments, you will not only master the theoretical concepts but also gain practical skills that employers value.
What You’ll Learn:
- PC Repair and Maintenance:
Start with the fundamentals of building, configuring, and maintaining PCs. You’ll learn how to troubleshoot hardware and software issues, understand the basics of networking and security, and develop the skills needed to support end-users in a corporate environment. Whether you’re working as a help desk operator or a tech support specialist, this course ensures you can handle the demands of modern IT support roles. - Networking Essentials:
Dive into the world of networking, where you’ll learn to configure and troubleshoot both wired and wireless networks. This course covers network design, routing and switching, cloud computing, IPv6, and network security. Using VirtualBox, you’ll set up your own virtual lab environment to practice real-world networking scenarios, preparing you for the CompTIA Network+ certification exam (N10-007) and a career as a network technician. - Cybersecurity Fundamentals:
Gain the skills needed to protect organizations from cyber threats. This course covers core security functions, including monitoring and securing cloud, mobile, and IoT environments. You’ll learn to assess security risks, implement solutions, and respond to security incidents. With a focus on industry standards and compliance, this training prepares you for the CompTIA Security+ certification and roles in high-demand cybersecurity positions. - Cloud Computing:
Master the essentials of cloud computing, including deployment, management, and security of cloud infrastructure. This course is designed to prepare you for the CompTIA Cloud+ certification exam, with modules that include written instruction, video tutorials, and hands-on virtual labs. You’ll gain practical experience in cloud environments, making you a valuable asset in the growing field of cloud technology.
Course Features:
- Interactive Learning: Utilize LabSim’s video tutorials, demonstrations, and hands-on lab simulations to reinforce your knowledge and skills.
- Virtual Labs: Set up your own virtual lab environment with VirtualBox to practice real-world IT scenarios.
- Certification Preparation: Prepare for and earn industry-recognized certifications, including CompTIA A+, Network+, Security+, and Cloud+.
- Comprehensive Curriculum: Cover everything from PC repair and networking to cybersecurity and cloud computing, ensuring you’re ready for a wide range of IT roles.
Industry Certifications:
Upon completion of this course, you’ll be prepared to earn the following certifications:
- CompTIA PCPro/A+
- CompTIA NetworkPro/Network+
- CompTIA SecurityPro/Security+
- CompTIA Cloud+
Career Opportunities:
With the skills and certifications gained from this course, you’ll be qualified for roles such as:
- Computer Support Specialist
- Help Desk Technician
- Network Technician
- Cybersecurity Analyst
- Cloud Support Specialist
- 32 Week Self-Paced Online (W/Instructor/Certification exam support) $ 6000
Admissions Requirements: High school Diploma or its equivalent.Basic Computer skills
Graduation Requirements: 80% attendance and passing an Industry Standard exam.
Assigned Digital Books:
- Testout PcPro
- Testout NetworkPro
- Testout SecurityPro
- Testout Cloud+
- Required Fixed Equipment: PC/Mac Desktop or laptop.
High school Diploma or its equivalent, Basic computer literacy, including familiarity with Windows or Mac operating systems.
Cyber-Cloud IT Support
- Videos: 561
- Demonstrations: 500
- Labs: 367
- Fact Sheets: 619
- Exams: 389
CONTENTS:
- Develops job-ready entry-level IT support helpdesk skills to prepare for advanced courses and certification.
- Learn networking skills in an interactive, office environment for practice configuring and troubleshooting real-world challenges.
- This foundational cybersecurity course prepares for security specialist careers and advanced courses and career pathways.
- Cloud Certification training prepares you for AWS exams, covering key services, architecture, and best practices to validate cloud expertise and advance your career
Keith Trolly
Chicago, IL | (312) 143-3452 | keith.trolly@tekskillsacademy.com | linkedin.com/in/keithtrolly
Professional Summary
Cyber Cloud Support specialist based in Illinois with 8+ years of experience in AWS, Azure, and help desk operations. Skilled in IAM, endpoint security, cloud troubleshooting, and remote user support. Combines technical expertise with clear communication to resolve incidents quickly. CompTIA Security+, Cloud+, and Microsoft certified.
Technical Skills
Cloud Platforms: AWS (EC2, S3, IAM), Microsoft Azure (Entra ID, VMs), Office 365
Security: Endpoint protection, identity management, MFA, vulnerability scanning
Support Tools: Jira, ServiceNow, Zendesk, Remote Desktop, TeamViewer
Operating Systems: Windows 10/11, Windows Server, Linux (Ubuntu, CentOS)
Networking: TCP/IP, DNS, DHCP, VPN, firewalls, basic Cisco CLI
Certifications
CompTIA Security+ | CompTIA Cloud+ | CompTIA Network+
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft 365 Certified: Modern Desktop Administrator
Professional Experience
Cloud Support Analyst | CDW Corporation | Chicago, IL
Jan 2021 – Present
Provide tier 2/3 cloud support for 50+ enterprise clients using Azure and AWS
Troubleshoot IAM roles, permissions, and MFA issues, reducing access-related tickets by 25%
Assist remote users with VPN, SSO, and Office 365 connectivity issues
Document resolution steps in ServiceNow, maintaining 98% customer satisfaction
IT Support Specialist | RSM US LLP | Chicago, IL
Jun 2018 – Dec 2020
Supported 500+ end users across Illinois in a hybrid cloud environment
Resolved 40+ tickets weekly related to Windows, Azure AD, and endpoint security tools
Assisted with cloud migration by testing user access and permissions pre/post cutover
Created knowledge base articles for common cloud and security issues
Help Desk Technician | LaSalle Network | Chicago, IL
Aug 2016 – May 2018
First point of contact for hardware, software, and basic network issues
Escalated cloud and security incidents to senior team members
Maintained 90% first-call resolution rate for password resets, MFA, and email configuration
Education
Bachelor of Science in Information Technology
University of Illinois Chicago (UIC) | Chicago, IL
Graduated: 2016
Projects & Continuous Learning
Built home lab using AWS free tier to practice IAM policies and cloud security monitoring
Completed monthly cybersecurity capture-the-flag (CTF) challenges
Active member of local Cloud Security Alliance chapter
- 10% or less - 90% Refund
- More than 10% or less and equal to 20% enrollment completed - 80% refund
- More than 20% or less and equal to 30% enrollment completed - 70% refund
- More than 30% or less and equal to 40% enrollment completed - 60% refund
- More than 40% or less and equal to 50% enrollment completed - 50% refund
- More Than 50% enrollment No refund
You can apply to similar open positions below after you graduate from this course:
Helpdesk Support Jobs in Phoenix, AZ | Indeed.com
Network IT Support Technician Jobs, Employment in Phoenix, AZ | Indeed.com
Cyber Defense Professional Jobs in Phoenix, AZ | Indeed.com
Cloud security Jobs, Employment in Phoenix, AZ | Indeed
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