This intensive, multi-disciplinary IT training program is designed to rapidly transform individuals with little or no technical background into job-ready IT professionals through an immersive, hands-on methodology. We believe in learning by doing. The curriculum follows a logical, tiered progression, building from foundational end-user support to advanced infrastructure, security, and cloud technologies, with every theoretical concept immediately applied in a practical setting.

Our Immersive Hands-On Methodology:
Students do not just watch video lectures—they build, configure, break, and fix real systems from day one. Our training environment features:

• Realistic Virtual Labs: Hands-on configuration of enterprise routers, switches, and servers.
• Cyber Ranges: A controlled, sandboxed environment for practicing security defense and penetration testing techniques.
• Cloud Sandboxes: Direct, cost-free access to major cloud platforms (AWS, Azure) to deploy and manage live cloud infrastructure.
• Simulated Helpdesk Ticketing Systems: To master troubleshooting workflows and customer service.
• Real-World Projects: Capstone projects that require integrating networking, Windows/Linux servers, cloud services, and security controls into a functional business solution.

The structured pathway begins with Helpdesk Support & MS Office/Digital Literacy, establishing core competencies through simulated user support scenarios. This foundation accelerates into the Networking and Routing and Switching modules, where trainees physically cable and configure network equipment to build functional, segmented networks.

A critical dual-track in infrastructure is mastered in the Server administration and Linux Operating System courses. Students perform hands-on installations, configure Active Directory domains, manage Linux services via command line, and implement critical infrastructure like DNS and DHCP. These skills are immediately leveraged in the Cloud class, where learners deploy virtual machines, configure cloud networks, and automate resources in live console environments.

The pinnacle integration of skills occurs in the Cyber Security labs, where students use their built networks and servers to conduct vulnerability scans, implement firewalls, analyze logs, and respond to simulated attacks. Complementing the technical core, the Digital Accounting component provides practical, project-based training in industry-standard software, culminating in preparation for a key business credential.

Industry Certifications & Recommended Certification Package

The program’s hands-on labs are meticulously aligned with the objectives of major industry credentials. To ensure our graduates validate their skills and maximize employability, we offer a powerful Certification Success Package.

Recommended Certification Package (Pick 3 of 10 for $5,000):
This package includes the cost of E-books, exam vouchers and a laptop along with dedicated exam-prep resources and practice tests. Students select a minimum of three certifications that best align with their career goals from our targeted list:

1. CompTIA A+ (IT Operations & Support)
2. CompTIA Network+ (Networking)
3. CompTIA Linux+ (Linux Administration)
4. CompTIA Security+ (Core Cybersecurity)*
5. Cisco Certified Network Associate (CCNA) (Networking)
6. Digital Literacy
7. AWS Cloud Practitioner (Cloud)
8. Microsoft 365 Fundamentals (Productivity & Cloud Services)
9. Microsoft Server Hybrid Administrator Associate (Server Administration)
10. Intuit QuickBooks Certified User (Digital Accounting & Financial Operations)

*Security+ is highly recommended as one of the three choices, as it is a DoD 8570-approved baseline certification and a critical differentiator for IT and cybersecurity roles.

Program Logistics & Policies

• Supplies Required: All necessary lab equipment, software access, and digital learning materials are provided as part of the program.
• WIOA Contact for Enrollment & Credential Verification:
  • Name: George Davis
  • Email: itcoach@tekskillsacademy.com
  • Phone: (602) 834-4879
• Direct Program Link: http://tekskillsacademy.com/it-support-specialist/
• Background Check / Licensing Requirements:
• Other Requirements:
• Refund Policy:
  Tuition refunds are determined as follows:
  1. Before classes begin: 100% refund of tuition.
  2. After commencement: Refund is based on percentage of enrollment time completed:
     • 10% or less: 90% refund
     • 10% to ≤20%: 80% refund
     • 20% to ≤30%: 70% refund
     • 30% to ≤40%: 60% refund
     • 40% to ≤50%: 50% refund
     • More than 50%: No refund required
  3. Books & Supplies: No refund for used/opened items. Unused items are refundable.
  4. Exam Fees: Paid upfront fees are refunded in full if the exam is not taken.
  5. Special Cases (e.g., illness, accident, bereavement): The school will make a reasonable and fair settlement.

Credential Details

• Industry Recognized: Certifications are issued by nationally recognized organizations, including CompTIA, Microsoft, Cisco, and Linux Professional Institute.
• Stackable: The credentials build a clear career pathway: HelpDesk Support → Network Admin → Network/Systems Engineer → Security Support.
• Portable: The skill set and certifications are in high demand by most private and public companies nationwide.
• Accredited Curriculum:
• Credential Attainment Rate: 80% of students in the last 24 months obtained a postsecondary credential during participation or within one year after exit.

Employment Potential

The program’s hands-on, project-driven approach ensures graduates have demonstrable experience, not just theoretical knowledge. Combined with the strategic attainment of three industry certifications, this makes them exceptionally competitive candidates.

Immediate entry-level roles include:

• Help Desk / IT Support Specialist
• Junior Cloud Support Associate
• Network Support Technician
• Linux/Windows System Administrator (Junior)
• Security Operations Center (SOC) Analyst Tier 1

The unique blend of deep technical skills, practical business software proficiency (QuickBooks), and multiple certifications opens doors to high-value, niche positions:

• IT Support Specialist for Accounting/Professional Services Firms
• MSP (Managed Service Provider) Technician
• Field Service Engineer
• Application Support Specialist

With experience, graduates are primed for rapid advancement into roles such as:

• Systems or Network Administrator
• Cloud Administrator
• Cybersecurity Analyst
• DevOps Support Engineer

Conclusion

This program is not a passive educational experience; it is a career accelerator built on active, hands-on skill development. By immersing students in real-world labs and supporting them with a strategic Certification Package (3 certifications for $5,000), we ensure they graduate not only with knowledge but with proven ability and industry-recognized credentials. This powerful combination produces versatile, confident, and immediately employable IT professionals ready to succeed and advance in today’s dynamic technology landscape.