IT support specialists, also called technical support specialists, analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks, such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an information technology (IT) problem promptly is important because organizations depend on their network systems. IT support specialists may assist computer users through phone, email, or in-person visits.
Hands-On curriculum includes:
• Build, configure and maintain IT systems Hardware and Software
• Test and evaluate existing network systems
• Perform regular maintenance to ensure that networks operate correctly
• Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems
• Setup and maintain Information Security Systems to protect Given Network.
Computer Support Specialist (28 Hours)
• Demonstrate baseline security skills for IT support professionals
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support basic IT infrastructure and networking
• Configure and support PC, mobile and IoT device hardware
• Implement basic data backup and recovery methods and apply data storage and management best practices
Network Support Specialist (28 Hours)
• Design and implement functional networks
• Configure, manage, and maintain essential network devices
• Use devices such as switches and routers to segment network traffic and create resilient networks
• Identify benefits and drawbacks of existing network configurations
• Implement network security, standards, and protocols
• Troubleshoot network problems
• Support the creation of virtualized networks
Security Support Specialist (28 Hours)
• Assesses baseline cybersecurity skills emphasizes hands-on practical skills, ensuring the security professional is better prepared to problem solve a wider variety of issues. .
• Focuses on the latest trends and techniques in risk management, risk mitigation, threat management and intrusion detection.
• Covers the Junior IT Auditor/Penetration Tester job role, in addition to the previous job roles for Systems Administrator, Network Administrator, and Security Administrator. More Info …..
A+ / PcPro