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Cloud-Security

Cyber-Cloud AI Support

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A program that focuses on the design of technological information systems, including computing systems, as solutions to business and research data and communications support needs. It includes instruction in the principles of computer hardware and software components, algorithms, databases, telecommunications, user tactics, application testing, and human interface design. Specialized instruction includes, but is not limited to, the following areas: IT support, which covers help desk operations, hardware and software troubleshooting, system maintenance, customer service for technical issues, and remote support tools; cybersecurity, which covers the principles of network security, threat detection, risk management, and data protection; cloud computing, which covers cloud infrastructure, deployment models (including public, private, and hybrid), virtualization, and cloud service management; and artificial intelligence (AI) including data science, which covers machine learning fundamentals, natural language processing, AI-driven automation, integration of AI tools for business and research applications, as well as data science competencies including data mining, statistical analysis, data visualization, predictive modeling, and database management using Python, SQL, and related tools.

Career Opportunities:
With the skills and certifications gained from this course, you’ll be qualified for roles such as:

  • Computer Support Specialist
  • Data Science (AI)
  • Cybersecurity Analyst
  • Cloud Support Specialist
  • 32 Week Self-Paced Online (W/Instructor/Certification exam support) $ 6000

High school Diploma or its equivalent, Basic computer literacy, including familiarity with Windows or Mac operating systems.

 Graduation Requirements: 80% attendance and passing an Industry Standard exam.

Assigned Digital Books:

    1. Testout PcPro 
    2. Testout NetworkPro
    3. Testout SecurityPro
    4. Testout Cloud+
  2. Required Fixed Equipment: PC/Mac Desktop or laptop.

Cyber-Cloud AI Support

  • Videos: 561
  • Demonstrations: 500
  • Labs: 367
  • Fact Sheets: 619
  • Exams: 389

Course Outline :

1.  CompTIA PcPro:Develops job-ready entry-level IT support helpdesk skills to prepare for advanced courses and certification. https://drive.google.com/file/d/1wJNUZ_MyPHb63UWQjuXZ8FYMacbDzh9q/view?usp=sharing                                                                                     

2. CompTIA SecurityPro: This foundational cybersecurity course prepares for security specialist careers and advanced courses and career pathways.

https://drive.google.com/file/d/1cROkmBLthPal2VFQPiJtYtQv7hXU756-/view?usp=sharing

3.  CompTIA CloudPro Certification training prepares you for AWS exams, covering key services, architecture, and best practices to validate cloud expertise and advance your career

https://drive.google.com/file/d/1sYEElRrDUQRjy7iy3y-dNT1feP_U3zW-/view?usp=sharing

4. CompTIA Data-AI : This course can help prepare you for the CompTIA DataAI (DY0-001) Certification.

https://drive.google.com/file/d/1X9WhQRlResgCxCk9lPUiEAQIKmvXkLgu/view?usp=sharing

Keith Trolly

Chicago, IL | (312) 143-3452 | keith.trolly@tekskillsacademy.com | linkedin.com/in/keithtrolly

Professional Summary

Cyber Cloud Support specialist based in Illinois with 8+ years of experience in AWS, Azure, and help desk operations. Skilled in IAM, endpoint security, cloud troubleshooting, and remote user support. Combines technical expertise with clear communication to resolve incidents quickly. CompTIA Security+, Cloud+, and Microsoft certified.

Technical Skills

  • Cloud Platforms: AWS (EC2, S3, IAM), Microsoft Azure (Entra ID, VMs), Office 365

  • Security: Endpoint protection, identity management, MFA, vulnerability scanning

  • Support Tools: Jira, ServiceNow, Zendesk, Remote Desktop, TeamViewer

  • Operating Systems: Windows 10/11, Windows Server, Linux (Ubuntu, CentOS)

  • Networking: TCP/IP, DNS, DHCP, VPN, firewalls, basic Cisco CLI

Certifications

  • CompTIA Security+ | CompTIA Cloud+ | CompTIA Network+

  • Microsoft Certified: Azure Fundamentals (AZ-900)

  • Microsoft 365 Certified: Modern Desktop Administrator

Professional Experience

Cloud Support Analyst | CDW Corporation | Chicago, IL
Jan 2021 – Present

  • Provide tier 2/3 cloud support for 50+ enterprise clients using Azure and AWS

  • Troubleshoot IAM roles, permissions, and MFA issues, reducing access-related tickets by 25%

  • Assist remote users with VPN, SSO, and Office 365 connectivity issues

  • Document resolution steps in ServiceNow, maintaining 98% customer satisfaction

IT Support Specialist | RSM US LLP | Chicago, IL
Jun 2018 – Dec 2020

  • Supported 500+ end users across Illinois in a hybrid cloud environment

  • Resolved 40+ tickets weekly related to Windows, Azure AD, and endpoint security tools

  • Assisted with cloud migration by testing user access and permissions pre/post cutover

  • Created knowledge base articles for common cloud and security issues

Help Desk Technician | LaSalle Network | Chicago, IL
Aug 2016 – May 2018

  • First point of contact for hardware, software, and basic network issues

  • Escalated cloud and security incidents to senior team members

  • Maintained 90% first-call resolution rate for password resets, MFA, and email configuration

Education

Bachelor of Science in Information Technology
University of Illinois Chicago (UIC) | Chicago, IL
Graduated: 2016

Projects & Continuous Learning

  • Built home lab using AWS free tier to practice IAM policies and cloud security monitoring

  • Completed monthly cybersecurity capture-the-flag (CTF) challenges

  • Active member of local Cloud Security Alliance chapter

  1. Tuition Refunds

Refunds will be issued within 30 days of the earliest of the following:

The date the student is notified of the refund determination;

The date the school determines the student has been withdrawn (e.g., due to absences or other criteria outlined in the school catalog); or

For a student who does not return from an authorized Leave of Absence, the date the student was scheduled to return but did not.

  1. Refund Schedule

Before the start of classes – 100% refund of tuition.

After classes begin – Refund amount is based on the percentage of clock hours attempted:

Percentage of clock hours attemptedTuition refund
10% or less90%
More than 10% and ≤ 20%80%
More than 20% and ≤ 30%70%
More than 30% and ≤ 40%60%
More than 40% and ≤ 50%50%
More than 50%No refund

Books and supplies – No refund for used equipment, books, or supplies received by the student. The school will refund the cost of issued items if they are unused and unopened.

Exam fees – Exam voucher fees are paid in advance and are non-refundable, even if the exam is not taken.

Special cases – In the event of prolonged illness or accident, death in the family, or other circumstances that make it impractical for the student to complete the program, the school may provide a reasonable and fair settlement.

A student who feels that he or she has been unfairly or unjustly treated have the right to appeal according to the approved procedures below

Steps for students to follow:

  1. Discuss the issue with the faculty or staff members involved. The student should request this conference within 3 working days from the time the student knew or reasonably should have known about the unfair or unjust treatment.
  2. If, within three working days of the request for the conference with the faculty member, the problem is not resolved, or the faculty/Staff member has been unable to meet with the Students may continue the process by filing a written complaint with the Training Director.
  3. Upon receipt of a written complaint, the Training Director or appropriate center administrative officer will work with the parties in an attempt to resolve the conflict within 3 working days. Every attempt will be made to maintain confidentiality during this process.

If the complaint cannot be resolved after procedure the student may file a complaint with the State Board for Private Postsecondary Education

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