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Cyber Security Specialist

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 Program Description:

The objective of this course is to provide students with comprehensive technical knowledge, hands-on experience, and the necessary tools to enter the cybersecurity field effectively.

This program consists of the following three cyber security courses:

  1. Security Support Specialist (SecurityPro)
  2. Cyber Defense Professional (CYSA+)
  3. Ethical Hacking Specialist (CEH)

 

Security Support Specialist (SecurityPro)

This course provides the skills necessary to apply and implement technical knowledge of security concepts in today’s security environment. Students will gain an in‐depth knowledge of systems security, access control, network infrastructure, assessments and audits, cryptography and organizational security across all vendor products. These skills have become increasingly important, as additional safeguards such as intrusion detection systems, physical access control and multi‐factor authentication become standard methods of protection. Students are given real world scenarios to reinforce the material covered and will learn how to apply the concepts to their daily operations.

 

Cyber Defense Professional (CYSA+)

It focuses on the candidate’s ability to not only proactively capture, monitor, and respond to network traffic findings, but also emphasizes software and application security, automation, threat hunting, and IT regulatory compliance, which affects the daily work of security analysts.

It covers the most up-to-date core security analyst skills and upcoming job skills used by threat intelligence analysts, application security analysts, compliance analysts, incident responders/handlers, and threat hunters, bringing new techniques for combating threats inside and outside of the Security Operations Center (SOC).

 

Ethical Hacking Specialist (CEH)

The purpose of this course is to allow students and IT professionals to move into the cybersecurity field. To do that, students will be provided with hands-on technical skills to help you learn and retain ethical hacking skills. Each section provides you with videos and demonstrations that teach you how to perform necessary tasks. Text lessons help reinforce the concepts taught in the videos, and interactive hands-on labs let you practice the skills you've learned. Within each section, you'll find practice questions to test your knowledge.

Certifications:

This course meets the specifications for three different industry certification programs:

CompTIA/TestOut SecurityPro

CompTIA/TestOut CyberdefensePro

CompTIA/TestOut Ethical HackingPro

  • Self-Paced Online (W/Instructor/Certification exam support) $5000
  • On-Line, Self-Paced Access W/Certification exam support $1500

Course prerequisites

This course was created with the expectation that you have already taken Basic Computer and Network support classes. You should know what a network is and how it functions. You should have an understanding of IP addressing, as well as basic security practices.

Admissions Requirements: High school Diploma or its equivalent. 

Graduation Requirements: 80% attendance and passing an Industry Standard final exam.

Assign d Digital Books:

  1. Security Pro
  2. Cyber Defense Pro
  3. Ethical Hacking Pro

Required Fixed Equipment: PC/Mac Desktop or laptop.

Julian McMahon

Palo Alto, CA | (650) 555-7890 | julian.mcmahon@email.com | linkedin.com/in/julianmcmahon

Professional Summary

Cyber Security Support specialist based in Palo Alto, CA, with 7+ years of experience in AWS, GCP, and SaaS help desk operations. Skilled in identity access management, endpoint security, cloud-native troubleshooting, and remote user support. Delivers secure, scalable solutions while maintaining exceptional end-user satisfaction. CompTIA Security+, AWS Cloud Practitioner, and Google Cloud Certified.

Technical Skills

  • Cloud Platforms: AWS (EC2, S3, IAM, CloudTrail), Google Cloud Platform (Compute Engine, IAM), Microsoft Azure, Google Workspace

  • Security: IAM policies, MFA, SSO, endpoint detection and response (EDR), vulnerability assessment

  • Support Tools: Jira, Freshservice, Zendesk, Splunk, Remote Desktop, BeyondTrust

  • Operating Systems: macOS, Windows 10/11, Windows Server, Linux (Ubuntu, Rocky)

  • Networking: TCP/IP, DNS, DHCP, VPN, proxy servers, basic firewall rules

Certifications

  • CompTIA Security+ | CompTIA Cloud+ | CompTIA Network+

  • AWS Certified Cloud Practitioner

  • Google Cloud Digital Leader

  • Certified ScrumMaster (CSM)

Professional Experience

Cloud Support Engineer | Palantir Technologies | Palo Alto, CA
Mar 2022 – Present

  • Deliver tier 2/3 cloud support for internal teams using AWS and GCP across a 1,500+ user environment

  • Manage IAM roles, service accounts, and conditional access policies, reducing privilege creep by 30%

  • Troubleshoot Google Workspace SSO and Okta integrations for remote and hybrid employees

  • Partner with security team to investigate cloud misconfigurations using AWS CloudTrail and Splunk

IT Support Specialist | Rubrik, Inc. | Palo Alto, CA
Jan 2019 – Feb 2022

  • Supported 400+ users in a fast-paced SaaS company with a multi-cloud infrastructure

  • Resolved 50+ tickets weekly covering macOS, Windows, Google Workspace, and Zoom

  • Led onboarding/offboarding automation using GAM (Google Workspace CLI) and custom scripts

  • Reduced average ticket resolution time by 20% through improved knowledge base documentation

Help Desk Analyst | Stanford Health Care | Palo Alto, CA
Jun 2017 – Dec 2018

  • Provided first-line support for 1,000+ clinical and administrative staff

  • Troubleshot VPN, MFA, and remote access issues during COVID-19 remote work transition

  • Escalated security incidents following HIPAA and hospital compliance protocols

  • Recognized as "Rookie of the Quarter" for excellent customer service scores

Education

Bachelor of Science in Computer Information Systems
San Jose State University | San Jose, CA
Graduated: 2017

Projects & Professional Development

  • Deployed a personal cloud monitoring dashboard using AWS Lambda and GCP Cloud Functions

  • Completed Google Cybersecurity Certificate (Coursera, 2024)

  • Volunteer IT advisor for a nonprofit community center in East Palo Alto

 

  1. Tuition Refunds

Refunds will be issued within 30 days of the earliest of the following:

The date the student is notified of the refund determination;

The date the school determines the student has been withdrawn (e.g., due to absences or other criteria outlined in the school catalog); or

For a student who does not return from an authorized Leave of Absence, the date the student was scheduled to return but did not.

  1. Refund Schedule

Before the start of classes – 100% refund of tuition.

After classes begin – Refund amount is based on the percentage of clock hours attempted:

Percentage of clock hours attempted

Tuition refund

10% or less

90%

More than 10% and ≤ 20%

80%

More than 20% and ≤ 30%

70%

More than 30% and ≤ 40%

60%

More than 40% and ≤ 50%

50%

More than 50%

No refund

Books and supplies – No refund for used equipment, books, or supplies received by the student. The school will refund the cost of issued items if they are unused and unopened.

Exam fees – Exam voucher fees are paid in advance and are non-refundable, even if the exam is not taken.

Special cases – In the event of prolonged illness or accident, death in the family, or other circumstances that make it impractical for the student to complete the program, the school may provide a reasonable and fair settlement.

A student who feels that he or she has been unfairly or unjustly treated have the right to appeal according to the approved procedures below

Steps for students to follow:

  1. Discuss the issue with the faculty or staff members involved. The student should request this conference within 3 working days from the time the student knew or reasonably should have known about the unfair or unjust treatment.
  2. If, within three working days of the request for the conference with the faculty member, the problem is not resolved, or the faculty/Staff member has been unable to meet with the Students may continue the process by filing a written complaint with the Training Director.
  3. Upon receipt of a written complaint, the Training Director or appropriate center administrative officer will work with the parties in an attempt to resolve the conflict within 3 working days. Every attempt will be made to maintain confidentiality during this process.

If the complaint cannot be resolved after procedure the student may file a complaint with the State Board for Private Postsecondary Education

You can apply to similar open positions below after you graduate from this course:

Security Support Specialist

Cyber Defense Professional

Ethical Hacking Specialist

Upload your resume – Let employers find you

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